SOME COMMON PROBLEMS:
    The #1 problem! The image appears but does not count. This is almost ALWAYS do to the program that is being used to make the web page. Common culprits include but are not limited to: Publisher97, Netscape Navigator Gold, Netscape Composer, Word 97 and AOL Press.

    Why? The program takes your code, ...src=http://www.rapidaxcess.com/cgi-bin/counter/nph-count?123456... and changes it to ...src=nph-count.gif... and uses the same image over and over instead of calling for a new one which is necessary to increment your count. You can verify this by using the menu option "View/Page source" or "View/Document Source" in your browser.

    Answer If step-by-step instructions for your program are not listed below, and reviewing the steps used for other programs does not give you an idea of how to do it in your program, Login to the counter system with your account number and password, and use the "Put the counter into my Web Page" feature to have the code inserted for you automatically.

NETSCAPE COMPOSER USERS

Instructions for getting the counter into your web page.
You can also
Download the MicroSoft Word Version to print out.

All HTML code must be entered using the "pull-down" menu item 'Insert' - 'HTML tag'.

  1. Click on Insert/HTML tag. In the window that appears, either type by hand or "paste" in the HTML code that you were e-mailed, one line at a time. You will have to go through this procedure for each line of HTML code.
  2. When finished, Right-Click on the image and choose ""Image/Link Properties".
  3. Most Important Part: To keep the counter working properly, the box must be checked that is labeled "Leave Image at the Original Location".
    You will now be able to center or change the image and link that is in your web page.

Fixing a Counter that does not count:

  1. With your web page open in Netscape Composer, click on the counter image to "highlight" it.
  2. "Right Click" on the counter image. (Use the mouse button the right side of the mouse)
  3. A 'popup menu' will appear. Click on "HTML Tag Properties" or "Image/Link Properties".
  4. Another small window will appear and show the HTML code that is being used now. You will now see the problem code. This is the line that needs to be fixed. (An example of what this might look is listed in the next paragraph.)
  5. Replace this line with the original line that was e-mailed to you. (Only the line which starts with '<img' and ends with '>'.)
  6. The Most Important Part!! Be sure to CHECK the box that says "Leave Image at the Original Location".
  7. Click on "OK", you are finished.

If you need to have the code sent again, log in to the counter system at: http://www.rapidaxcess.com/counter_login.html

THESE ARE EXAMPLES ONLY TO GIVE YOU THE BASIC IDEA:

Verifying your code:
  1. While in Netscape Communicator/Navigator, NOT Composer, use the pull-down menu option "View".
  2. Click on "Page Source".
  3. Look around in the code in the area of the page where you have inserted your counter code at.
  4. Once you locate it, you can verify that it looks the same as it was e-mailed to you.
  5. If it does not, refer to the section above, Fixing a counter that does not count.

FRONT PAGE USERS

    A user of Front Page has reported this procedure: "All you have to do is insert into the HTML veiw of the page." - Thanks peeler!

AOL PRESS 2.0 USERS

    When using AOL Press, follow these instructions:
  1. Click on the menu item "Tools".
  2. Click on the "Show HTML".
  3. Type in or "paste" the HTML code where you want it in your page.
  4. Close this window.
It is now in your web page!

    The #2 problem! - Syntax Errors All that appears is:
    This is do to a missing bracket, an extra space that does not belong or perhaps a missing quotation mark.

    Most problems not specifically listed here are some type of syntax problem. When viewing your page, use the browser option "View/Page source" or "View/Document Source" to examine the HTML code that is being used in your web page. Compare this code with what was e-mailed to you. We find that 95% of the time it is a simple syntax error that you can correct by editing your web page.

    Example: The blinking bracket is what you find missing in your code.

.../cgi-bin/counter/nph-count3?12345></a>

    Answer Simply open your web page and insert the missing bracket.

    Example: The extra space in the code below is the problem.

.../cgi-bin/counter/nph-count3?_12345></a>

    Answer Simply open your web page and remove this space.

    Example: The missing quote in the code below is the problem.

.../cgi-bin/counter/nph-count3?123456"></a>

    Answer Simply open your web page and add this quote.




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